Reviews

The Pilgrim Plumbing & Heating Difference

Pilgrim Plumbing & Heating sets itself apart because we are dedicated to providing quality workmanship every time. We also genuinely care about our customers, especially when it comes to their comfort, safety, and satisfaction. It’s no wonder many of our clients have been with us since day one. If you are searching for your go-to plumbing and heating service team on the South Shore, look no further. We are eager to show you why we are the premier indoor comfort provider in Norwell and the South Shore area. To get started, read our latest reviews and testimonials. Our customers tell it best!

  • Very knowledgeable, fair and trustworthy
    A friend referred Pilgrim Plumbing to me when I had plumbing issues and I'm so glad he did. I've used the company a number of times and Brian the owner has done an excellent job. He is very knowledgeable, fair and trustworthy, not to mention going out of his way when I need service. I highly recommend Brian and his company without hesitation.

    - Joseph K.

  • Cannot say enough positive things
    Brian is the hardest working plumber I have ever had the pleasure of working with. He was diligent with his work and he gave of himself to see this job to the end. He respected time constraints. Additionally, he communicated any issues and concerns quickly and presented options clearly. He was a tremendous help and cannot say enough positive things about him and his work ethic.

    - Laura F.

  • They fixed my kitchen sink quickly and efficiently
    Best customer service experience, ever. I initially texted Pilgrim via its FB page after hours for a chronic kitchen faucet drip, to see if they serviced my area. I didn't expect a response that night, just wanted to get my inquiry out to them (and off my to-do list), but Marcia responded right away that yes, they service Halifax, and indicated we would connect in the morning. The next morning Marcia and I messaged and spoke, and she scheduled me for the following day, with electronic confirmation. Brian and his assistant arrived and they fixed my kitchen sink quickly and efficiently. Brian explained that they never want to keep customers or potential customers waiting; how can I express how much I appreciate their service other than to say 5+ stars and a huge THANK YOU to Marcia, Brian, and the team at Pilgrim Plumbing and Heating.

    - Jamie R.

  • You can't get a better qualified or reliable company
    I use Pilgrim Plumbing for my home as well as my business. In my opinion, you can't get a better qualified or reliable company to do any plumbing or heating. In my business, I need someone to come when I need them and can't be down for any amount of time. Brian has always been there for me. These guys are great!!

    - Lawrence F.

  • Professional and dependable service
    Thank you Pilgrim Plumbing and Heating, professional and dependable service is much appreciated.

    - Darrin B.

  • I Will Only Use Pilgrim Moving Forward
    During a recent New England snowstorm, I contacted Pilgrim after noticing an overwhelming septic smell in our home building over several days. I must have called almost a dozen plumbers before I called Pilgrim and no one was available to come out at all and the few that did come out and were just unable to help with this particular issue. Needless to say, I was pretty frustrated when I reached out- but Pilgrim not only sent someone out right away, Brian helped diagnose the issue in advance through the texts and photos I sent, so he was able to be really productive when he arrived to do the work and brought everything that was needed. It also made me feel like we had a plan and solution before the repair and that really helped my stress! He talked me through the issue, provided a fair quote in advance, the timeline for work and was incredibly professional. I will only use Pilgrim going forward for all my plumbing needs- and one of the best overall customer service experiences I've ever had with ANY business! Thank you, Pilgrim!

    - Courtney B.