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Reviews

Pilgrim Plumbing & Heating strives for customer satisfaction! We have many happy customers who would love to share their stories with you. Take a look and read all of our testimonials below. If you are ready to start your service, please call us today at 781-253-2055.

"I Will Only Use Pilgrim Moving Forward"

During a recent New England snowstorm, I contacted Pilgrim after noticing an overwhelming septic smell in our home building over several days. I must have called almost a dozen plumbers before I called Pilgrim and no one was available to come out at all and the few that did come out and were just unable to help with this particular issue. Needless to say, I was pretty frustrated when I reached out- but Pilgrim not only sent someone out right away, Brian helped diagnose the issue in advance through the texts and photos I sent, so he was able to be really productive when he arrived to do the work and brought everything that was needed. It also made me feel like we had a plan and solution before the repair and that really helped my stress! He talked me through the issue, provided a fair quote in advance, the timeline for work and was incredibly professional. I will only use Pilgrim going forward for all my plumbing needs- and one of the best overall customer service experiences I've ever had with ANY business! Thank you, Pilgrim!

Courtney B.
      "I Will Only Use Pilgrim Moving Forward"

      During a recent New England snowstorm, I contacted Pilgrim after noticing an overwhelming septic smell in our home building over several days. I must have called almost a dozen plumbers before I called Pilgrim and no one was available to come out at all and the few that did come out and were just unable to help with this particular issue. Needless to say, I was pretty frustrated when I reached out- but Pilgrim not only sent someone out right away, Brian helped diagnose the issue in advance through the texts and photos I sent, so he was able to be really productive when he arrived to do the work and brought everything that was needed. It also made me feel like we had a plan and solution before the repair and that really helped my stress! He talked me through the issue, provided a fair quote in advance, the timeline for work and was incredibly professional. I will only use Pilgrim going forward for all my plumbing needs- and one of the best overall customer service experiences I've ever had with ANY business! Thank you, Pilgrim!

      Courtney B.
      "They fixed my kitchen sink quickly and efficiently"

      Best customer service experience, ever. I initially texted Pilgrim via its FB page after hours for a chronic kitchen faucet drip, to see if they serviced my area. I didn't expect a response that night, just wanted to get my inquiry out to them (and off my to-do list), but Marcia responded right away that yes, they service Halifax, and indicated we would connect in the morning. The next morning Marcia and I messaged and spoke, and she scheduled me for the following day, with electronic confirmation. Brian and his assistant arrived and they fixed my kitchen sink quickly and efficiently. Brian explained that they never want to keep customers or potential customers waiting; how can I express how much I appreciate their service other than to say 5+ stars and a huge THANK YOU to Marcia, Brian, and the team at Pilgrim Plumbing and Heating.

      Jamie R.
      "You can't get a better qualified or reliable company"

      I use Pilgrim Plumbing for my home as well as my business. In my opinion, you can't get a better qualified or reliable company to do any plumbing or heating. In my business, I need someone to come when I need them and can't be down for any amount of time. Brian has always been there for me. These guys are great!!

      Lawrence F.
      "Professional and dependable service"

      Thank you Pilgrim Plumbing and Heating, professional and dependable service is much appreciated.

      Darrin B.
      "Very knowledgeable, fair and trustworthy"

      A friend referred Pilgrim Plumbing to me when I had plumbing issues and I'm so glad he did. I've used the company a number of times and Brian the owner has done an excellent job. He is very knowledgeable, fair and trustworthy, not to mention going out of his way when I need service. I highly recommend Brian and his company without hesitation.

      Joseph K.
      "Cannot say enough positive things"

      Brian is the hardest working plumber I have ever had the pleasure of working with. He was diligent with his work and he gave of himself to see this job to the end. He respected time constraints. Additionally, he communicated any issues and concerns quickly and presented options clearly. He was a tremendous help and cannot say enough positive things about him and his work ethic.

      Laura F.
      "Excellent service! Responded to my call promptly."

      Excellent service! Responded to my call promptly. Arrived on time. Knowledgeable and helpful. Courteous and neat. Highly recommend. Chris was awesome!

      Michelle G.
      "Pilgrim Plumbing and their guys are the best!"

      Pilgrim Plumbing and their guys are the best. Not only did they completely replace our furnace in 1 day, leaving absolutely no mess, but they also replaced a faucet and a toilet and fixed leak at another toilet. Will 100% recommend their services and will use them again!!

      Julie B.
      "If you want it done on time for a good price and professionally do not call anybody else, call this business"

      Totally satisfied, on time, and professional. I have had Pilgrim Plumbing work on my stove installation and kitchen faucet replacement. If you want it done on time for a good price and professional do not call anybody else, call this business. Very professional and personable. Quality business.

      Dennis B.
      "This is the 4th time I've used pilgrim and I've always been very happy with their work"

      This is the 4th time I've used pilgrim and I've always been very happy with their work. They're timely, responsive, and knowledgeable. The first time was a major leak from our septic pipe, and Brian was right over to propose a solution to fix it. We've used them for leaks in the ceiling to broken O-rings to leaky faucets. They're great!

      Chris Z.
      "I strongly recommend Pilgrim for their exceptional work and high-quality customer service."

      We were fortunate to meet and work with Brian and his Pilgrim team a few years ago when he installed the gas connections to our generator and have been calling him ever since to complete other projects for us. Most recently on a Sunday morning, we found a leak coming from our water heater. I called his office and spoke to his answering service to report the problem. Within 5 minutes Brian returned my call to understand the issue and patiently walk me through how to turn off the water and had a team member come out the very next morning to assess and repair it. It's hard to find reliable, professional, experienced, and highly skilled people like Brian who take the time to patiently listen and answer questions and the same applies to the rest of his team. I strongly recommend Pilgrim for their exceptional work and high-quality customer service.

      Marco L.
      "We recommend them to all our friends. Keep up the good work!"

      We've been using Pilgrim Plumbing for years now across two homes. Just had them out today to fix some outside faucets and install a new garbage disposal. Always stellar work and quick response. We recommend them to all our friends. Keep up the good work!

      Broddie